We’re excited to introduce an exceptional leadership opportunity where you’ll guide a team of professionals in advancing Major Customer’s large-scale grid connection projects from initial inquiry through to the execution of Access Offers. This pivotal role is crucial in supporting the growth of renewable energy initiatives and meeting the electrical capacity needs of diverse industries, including mining, manufacturing, processing, data centers, and large-scale retail operations.
If you’re passionate about driving impactful projects and leading a dynamic team in a fast-paced environment, this role is perfect for you.
What you’ll bring
- A broad and or deep knowledge within a customer service environment or strategic business-related area
- Tertiary qualifications in a commercial or business discipline
- Demonstrated ability to support and implement fit for purpose, or customer and user centred service strategies
- Strong leadership, influencing, communication and interpersonal skills
- Significant experience in managing complex environments
- Engineering background not essential but also welcomed
Your role in action
- Champion Service Excellence: Continuously evaluate and enhance service performance to surpass customer and business expectations, intervening proactively to ensure success.
- Elevate Customer Satisfaction: Monitor and elevate service effectiveness, ensuring top-tier satisfaction for both customers and the business.
- Build Community Relations: Foster a positive reputation within the community and key industries, enhancing our brand’s presence and impact.
- Ensure Compliance and Outcomes: Meet and sustain legal, regulatory, and commercial obligations while achieving financial and business targets.
- Drive Strategic Planning: Contribute to planning, budgeting, and reporting processes to steer the organization towards its goals.
- Uphold Governance: Maintain high standards of governance and ethical behavior across all operations.
- Develop Talent: Lead with a focus on nurturing and developing talent, guiding employees’ performance and growth through established systems.
- Support Safety and Environment Programs: Contribute to Safety, Health, Security, and Environmental initiatives to ensure a safe and sustainable work environment.
- Accelerate Project Implementation: Provide key support to Senior Access Consultants, facilitating swift implementation of grid connection projects.
- Enhance Communication: Equip your team with the skills and knowledge to manage customer interactions effectively, reducing concerns and increasing awareness.
If you’re ready to lead a team with energy, dedication, and a people-first approach, apply now and make a lasting impact with us!
Our people are our priority
Our people play a vital role in creating an innovative, safe, and supportive workplace, living our values and delivering exceptional service to the communities in which we operate.
We are committed to building a diverse workforce and inclusive where all our people are valued and belong. We actively encourage applications from people of all genders, cultures and backgrounds, including women, Aboriginal and Torres Strait Islander people, culturally and racially marginalised groups, people with disabilities, young and mature age workers and the LGBTQIA+ community.
Check out our website for more information on our commitment to diversity, equity and inclusion, including our Reconciliation Action Plan and Disability Access and Inclusion Plan.
We are an employer of choice, offering our employees a range of benefits that include:
- Competitive salary plus 11.5% superannuation
- Flexible work arrangements that support part time work, flexible working hours and working from home arrangements
- Professional Development opportunities including training initiatives and study assistance
- An award-winning employee recognition and benefits programme
- Access to five Employee Network Groups – First Nations, Culturally and Linguistically Diverse, Diverse Sexualities and Genders, Women, and People with Disability – which celebrate and communicate the diversity of our workforce and connect diversity and inclusion to our broader business activities
- The opportunity to purchase up to four weeks of additional leave per year
- Access to salary packaging, social club activities, and discounted health insurance and gym membership
Things to consider
Please note that the final stages of our recruitment process require completed Background & Assessment Checks. This includes a current police clearance (issued within the last six months), checks on documentation and references which verify your identity and qualifications, and a medical assessment.
Join us and play a part in powering the future of Western Australia. If you have the skills and are committed to our values… we will find a place for you!
To find out more about us please visit https://www.westernpower.com.au/about/
Applications close on 9 September 2024
Submit your application by clicking the ‘apply’ button.
Apply now
Join us and play a part in powering the future of Western Australia.