Proactive supply abolishment and IOU SPS
Under the stand-alone power system (SPS) Program, if you would like to permanently cancel your electricity network connection because you no longer require an electricity supply at the meter location, now or in the future, we can submit an application with Synergy on your behalf to have your meter and electricity cables leading into the property removed. Under the SPS program we’ll cover the cost of the permanent removal.
You can also submit your own application with Synergy, but you’ll be required to pay a $518.10 supply abolishment application fee.
You’ll need to apply for a new connection and pay the full cost of SPS instalment.
We’ll honour the network connection cost for new connection applications for two years from the date the line was transitioned to SPS, if the network connection is lower than the cost of a SPS. The two-year period commences on the date the property owner is contacted by us, and is tied to the land, not the property owner. If the property is sold during this two year period, the new property owner can apply for a new connection at the lower connection cost.
To be eligible to receive a new connection at the ‘lowest cost’ during the two-year period, you’ll need to provide all relevant documentation and planning information including, but not limited to:
- development plans
- third party approvals
- certified electrical loads
The SPS IOU agreement is offered to customers who want to keep their existing connection, but are uncertain of what their long-term energy needs will be at their property.
The IOU agreement expires after five years but can be extended at your request for a further five years. If/when you contact us to advise that you need power, we’ll progress the work and install SPS within an agreed timeframe.
If you don’t request a SPS or an extension to the SPS IOU agreement within the five-year period, we’ll contact you to discuss your options and permanently remove your connection if you no longer require power.
The SPS IOU is only redeemable at the IOU connection location specified in the SPS IOU agreement and can’t be transferred to another site on the property.
You can contact us at any time to remove your connection if you decide you don’t want power at the IOU location. The costs for this will be covered by us.
The SPS team will discuss all options with you during your initial engagement. If you have an inactive meter and decide you would like to keep this connection, you’ll need to contact Synergy to reopen your electricity account. In cases where there is no connection, customers will need to apply for a new connection through our website within the timeframe provided by the SPS team. The connection will then be assessed for a SPS.
Alternatively, you can request to be part of the SPS IOU program if you’re unsure what your long-term energy needs will be. Find out more about SPS IOU.
If there’s no active account at the meter, you’ll need to open a new account with Synergy. If your property is disconnected, a reconnection order will be sent once your account is opened.
We have smaller SPS units available for low use properties, however if you don’t need electricity, we won’t install a unit. Instead, we can organise to remove the connection at your request.
Western Power has introduced a one-off financial payment for customers who have an active meter but either:\
- rarely use their connection (e.g. 1-2 weeks per year for shearing or crutching)
- have minimal ongoing use (e.g. electric fence or dam pump)
- are seeking to self service for their electricity needs.
This one-off payment is designed to enable landowners to self-service by procuring a fit for purpose solution (e.g. a generator and diesel) for those times when power may be required.
We’ll also cover the cost of supply abolishment (permanent removal) at these meters. We will continue to review this approach as the SPS program evolves to ensure it is equitable and transparent for our customers.
For more information please call our customer experience team on 13 10 87 or email us.
Please note, if you change your mind in the future and would like power back at this location, you’ll need to apply for a new connection and pay the full connection cost for a SPS.
Western Power has introduced a one-off financial payment for customers who have an active meter but either:
- rarely use their connection (e.g. 1-2 weeks per year for shearing or crutching)
- have minimal ongoing use (e.g. electric fence or dam pump)
- are seeking to self service for their electricity needs.
This one-off payment is designed to enable landowners to self-service by procuring a fit for purpose solution (e.g. a generator and diesel) for those times when power may be required.
We’ll also cover the cost of supply abolishment (permanent removal) at these meters.
We will continue to review this approach as the SPS program evolves to ensure it is equitable and transparent for our customers.
For more information please call our customer experience team on 13 10 87 or email us.