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If we didn't give you at least 72 hours’ notice of a planned power outage, you may be eligible for a service standard payment.
Sometimes it's necessary for Western Power to interrupt your power supply so we can safely carry out maintenance work or upgrade the network.
We do this only when it's absolutely necessary and try to schedule outages to minimise disruption.
In recognition of the inconvenience caused when we fail to provide notice, you may be eligible to receive a $50 service standard payment if:
You will be notified of the outcome within 30 days of receipt of your application form.
Details about your account you are claiming for
Address of affected property
Postal address(if different from property address)
Condition of agreement