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Outages

Products & services

• Install something new
  • Connect my home or business
    • New residential connections
      • Single residential connection
      • Small multi-residential connection
      • Large multi-residential connection
    • New business & commercial connections
      • Small commercial connection
      • Medium commercial connection
      • Large commercial connection
  • Install an unmetered supply or streetlight
    • Streetlights
      • Install a new streetlight
      • LED streetlight replacement
    • Unmetered supply
      • Install an unmetered supply
      • Direct connection into an unmetered supply
  • Connect my solar or battery
    • Inverter system up to 30kVA
    • Inverter system greater than 30kVA to 150KVA
    • Inverter system greater than 150kVA to 999kVA
    • Non-inverter system
    • Transmission loads and large generators
  • Meter connections
    • Install a standard meter supply
    • Install an above standard meter supply
  • Temporary supply
    • Single or three phase temporary overhead supply
    • Above standard temporary power supply
• Change something existing
  • Move or remove equipment
    • Move or remove a green dome
    • Move or remove a pole
    • Move or remove streetlights
    • Move or remove high and low voltage cables
    • Large scale relocation
    • Move or remove transmission and communication assets
    • Retrospective Underground Program
  • Change an existing connection
    • Increase supply
      • Increase residential supply
      • Increase small commercial connection
      • Increase medium commercial connection
      • Increase large commercial connection
      • Transmission loads & large generators
    • Modify supply
      • Underground supply in an overhead area
      • Phase conversion
    • Solar and batteries
  • Isolate supply
    • Transmission isolation
    • Distribution isolation (LV/HV)
    • Isolation of supply to add a meter
  • Disconnect
    • Temporary disconnection
    • Moving house or premises
    • Above standard disconnection
    • Unmetered supply disconnection
• Projects & development
  • Planning a project
    • Network information
    • Find an electrical contractor
    • Strategic planning
    • Pre-application enquiry
  • Developing land
    • Design Information Package (DIP)
    • Design conformance review (DCR)
    • Subdividing your land
    • External design & construct (Application forms)
      • Design information package
      • Design conformance review
      • Revision while under construction
      • As constructed
      • Construction admin package
      • Serviced, uncleared, de-energised lots
      • Approved deposited plan submission
  • Network equipment & site-sharing
    • Network equipment sales
      • Materials information access
    • Telecommunication site sharing
• Products and services
  • Customer funded works terms and conditions
  • Sale of material terms and conditions
  • Inverter connected systems > 30kVA terms and conditions
  • Service request terms and conditions
  • Relocation enquiry terms and conditions
  • Visual aerial cover application terms and conditions
  • Work near transmission and communication assets
• Glossary
• Make a payment

Issues & enquiries

• Requests & preferences
  • Information request
  • Property access
  • Registration for access to energy data
  • Verifiable consent for access to energy data
  • Request a safety pack
  • Request installation of aerial visual covers
  • Working near transmission and communication assets application
  • Pre-application enquiry
• Reporting incidents and emergencies
• Become a sensitive customer
  • Business customers with sensitive loads
  • Life support equipment customers
• Make a claim
  • Circuit breaker reimbursement
    • Circuit breaker reimbursement terms and conditions
  • Complaint acknowledgement and response claim
  • Customer damage
  • Non-notification of planned work claim
  • Extended outage claim
• Reporting issues
  • Power outage
  • Report a faulty streetlight
  • Report a non-urgent issue

Safety

• Safety at home
  • Would you know what to do?
    • Damaged powerline
    • Damaged green dome
    • Managing trees near powerlines
      • Vegetation Notices
      • Our vegetation inspection program
      • Keeping your vegetation clear
  • You can't see an electrical fault, but you can feel one
  • Private power poles and cables
  • Our infrastructure around homes
    • A damaged green dome can be dangerous
    • Faulty electrical equipment
    • Your meter box
• Working near our network
  • Building & Construction
  • Excavation
  • Transport
  • Vegetation
  • Farming & agriculture
  • 360 Aware electrical safety online training
  • Request a safety pack
• Western Australian Electrical Inspectors
  • Inspections
  • Fire investigations
  • Inspector’s Orders
  • Electrical shock investigations
  • Sampled inspection system
  • Connection schemes
• Bushfire safety
  • Accessing your property
• Accessing your property
• Powering community kindness
• Reporting incidents and emergencies
• Working near transmission and communication assets

Resources & education

• FAQs
  • Claims
  • All Community batteries FAQs
    • Community batteries
    • Power Banks
  • Complaints
  • All Metering FAQs
    • Advanced Metering
    • General metering questions
    • Meter reading
    • Metering data
    • Meter replacements
    • Self-read meter customers
    • Sub-meter
  • All Outages FAQs
    • Planned power outages
    • Restoring Power
    • Causes
    • Prepare for an extended power outage
    • Reduce your use
    • Cyclone Seroja
  • All Safety & access FAQs
    • Vegetation and fauna
    • Electric shocks & tingles
    • Green domes / pillars
    • Private power pole inspection
    • Inspections
    • Helicopter line maintenance
  • Other FAQs
    • MyWP Projects FAQs
    • Vegetation FAQs
  • Northern Network
• Suppliers
  • Become a supplier
  • Tenders and registrations of interest
    • Transmission system plan & network opportunity map
    • WS3723615631 Delivery Partner Panel
    • WS4327398774 – Distribution System Operator (DSO) Platform ROI
    • Portfolio Management and Project Management Services
  • Using Ariba as a Western Power supplier
  • Sustainable procurement
  • Documents and policies
• Consumer advice
  • Solar
    • Choosing the right solar power system for you
    • What to look for in a reliable solar installer in Perth
    • Connecting your solar to the power grid
    • Installing solar at your business or property development
    • How solar connects to the grid
    • Getting the most out of your solar panels
  • Batteries
    • Your guide to batteries
    • 8 things you should know before buying a battery
  • Understanding your power
    • Why we might disconnect your power
    • How do we get power into homes?
    • How does the grid connect to your house?
    • Energy - roles and responsibilities
  • Electric vehicles
    • Connecting your EV fleet to our network
    • Electric vehicle to grid connection
      • Installing electric vehicle charging stations
  • Transitioning to a renewable future
    • What is minimum demand
    • How we're managing Minimum Demand
    • What is peak demand?
  • Find an electrical contractor
  • Self-meter reading
  • Meter Reading
• Our network - The grid
  • Future of the grid
    • New energy technology
    • Distributed Energy Resources - DER
      • What is the DER Roadmap?
      • Why the grid is important to your solar panels
      • DER and how it affects you
      • Low load: A power balance
      • Who really is number 1 for PV in Perth?
      • The power of wind
    • Modular grid
      • The future of the grid: What is it made up of?
      • Beer and batteries: More in common than you think
      • Big data strikes gold for miners
      • The modular network: Our energy future
      • The smarts behind our network
    • GTEng
      • The tool changing our energy future
    • The Whole of System Plan
    • Building the network for our future now
    • Moving powerlines underground for a lower carbon energy future
    • SWIS Demand Assessment
    • Decarbonisation
    • Transmission – the backbone of our renewable future
  • Grid technology
    • Alternative energy sources
    • Community batteries delivering big benefits
      • Deciding where to put a community battery
    • Microgrids: A Brighter future for WA
    • Stand-alone Power System
    • Solar
    • Advanced Metering Infrastructure
    • Green domes
    • Mini-pumped hydro
• Network Improvements
  • Planned outages
  • Network Reliability
    • Shire of Chapman Valley
    • Shire of Coorow
    • Shire of Dumbleyung
    • Shire of Gnowangerup
    • Shire of Irwin
    • Shire of Lake Grace
    • Shire of Northampton
    • Shire of Perenjori
    • Shire of Ravensthorpe
    • Shire of Wickepin
  • Network Upgrade Projects
    • PowerBank community battery storage
      • Latest battery storage trial to benefit hundreds of WA homes
    • Kalbarri microgrid
      • Powering up tourism in Kalbarri
      • Microgrids: an electricity solution
    • Peer-to-peer energy sharing
      • Sharing energy in White Gum Valley
      • Buy, swap & sell: How peer to peer trading is connecting communities
    • Perth: Metronet
      • Hay Street to Milligan Street
      • Perth Citylink
      • Our involvement in Metronet
    • Perenjori network battery
      • Perenjori ready for BESS solution possible
      • Powering up the end of the line
      • Perenjori powerhouse - two years
    • Walpole Mini-Pumped Hydro
    • Underground power
    • Perenjori network upgrade
    • Merredin network upgrade
    • Cunderdin and Meckering network upgrade
    • Decarbonisation work
      • Northern Network
        • Northern Terminal to Neerabup Terminal
        • Padbury Substation to Wangara Substation
        • Wangara Substation to Neerabup Terminal
        • Northern Terminal to Henley Brook Substation
        • Northern Terminal to Three Springs Terminal
      • SWISDA scoping and planning
    • Augusta and Karridale network upgrade
    • Pingelly-Cuballing network upgrade
  • Pilots & Trials
    • Smart streetlights trial
    • Flexibility Services Pilot
    • Drone inspection trial
    • Project Symphony Pilot
    • Works in Perth metro
• Manuals, guides & standards
  • Distribution Design Catalogue
  • Distribution Commissioning Manual
  • Distribution Construction Standards Handbook
  • Distribution Substation Plant Manual (DSPM)
  • Retailer connections
  • Network access billing
  • Technical guidance for solar installers
  • Basic Embedded Generation Connection Technical Requirements
  • Build Pack
  • Generator Performance Standards
  • High voltage pool policy
  • Metering code
  • Technical Rules
• Industry Resources
  • Construction and development
  • Electrical consultants
  • Electrical contractors
    • Standard connection service capacity
  • Large commercial and government
  • Retailers and generators
  • Solar Installers
  • Large industry customers and generators
    • Industry decarbonisation energy projects - ROI
    • Major customer connection review
    • Facilitating timely connection of critical projects
  • Distribution Low Voltage Connection Scheme (DLVCS)
• Licensing and Training
  • Electrical licensing
  • Technical training and authorisation
  • Connection Schemes
    • Electrical contractor application Contractor Connect Scheme
    • Electrical worker application Service Apparatus Connection Scheme
    • Electrical contractor application Service Apparatus Connection Scheme
    • Electrical worker application Contractor Connect Scheme
• Our education program
  • Electrical education resources
    • Scouts WA
    • Perth by power tour
    • Puzzles
    • Colouring-ins
    • Videos
  • STEM programs
    • Circuit Breakers STEM program
      • Circuit Breakers schools gallery
      • Circuit Breakers application
    • STEM resources
  • Electrical safety programs
    • Shockproof safety program
      • Shockproof
    • Our emergency responders
    • Electrical safety with Sparky
      • Sparky and the Electrical Pillar order form
• Calculators & tools
  • Maximum demand calculator
  • Network capacity mapping tool
  • Low voltage design software
  • Clearance assessment mapping tool
  • MyWP Projects
    • MyWP Projects feedback
  • Project tracker