For our residential customers, we use the mobile number that you have linked to your Synergy electricity account by default, so it’s best to make sure these details are correct. Our outage updates will be sent via SMS from a Western Power mobile number so you know it's us.
If you are not the account holder but would like to receive updates you can register for SMS notifications on our power outages page.
If you wish to no longer receive these power outage SMS updates, simply click the link in the outage notification SMS that is sent once your power is restored. Selecting this link will not impact your other communication preferences with us. The link will be live for 48 hours, giving you time in case you want to opt back in to notifications.
We regularly check our records for any incorrect or missing information. If we don’t have an accurate mobile number for you, we will send you an email asking you to update it. See Why am I receiving an email asking me to update my mobile number? for more information.
To further manage your preferences please call us on 13 10 87.